Functional Cost Breakdown for Coffeehelp's Coffeemaker Functional Cost Breakdown for Coffeehelp's Coffeemaker Cost Component Function Amount Percent Brew basket Carafe Coffee warmer Body shape and water well Heating element Electronic display panel Total Warms water and pushes it Controls grinder/clock settings Grinds and filters coffee $ 15 15% Holds and keeps coffee warm 10 10 Keeps coffee warm 17 17 Holds water and encasement 14 14 19 19 25 25 EA 100 100 % Print Done Customer Feature Ratings for Coffeehelp's Coffeemaker Customer Feature Ranking for Coffeehelp's Coffeemaker 1 Customer Ranking Customer Requirements Relative Ranking 5 Not Important Very Important In Percent Coffee tastes and smells like espresso 4 16% Coffeemaker is easy to clean 2 8 Looks nice 1 4 Has 6+ cup capacity 1 4 Starts automatically at designated time 3 12 Works well with different coffee beans 1 4 Keeps the coffee warm 9 36 16 Automatically shuts off Total 4 100% Print Done Quality Function Deployment (Correlation) Matrix Quality Function Deployment (Correlation) Matrix Components or Functions Customer Coffee Body/Water Heating Display Requirements Brew Basket Carafe Warmer Well Element Panel Tastes/smells like espresso 0.8 0.2 Easy to clean 0.5 0.4 0.1 0.1 0.5 0.4 0.4 0.6 Looks nice Has 6+ cup capacity Starts automatically on time Has multiple grinder settings 0.7 Keeps the coffee warm 0.8 0.2 Automatic shutoff Print Done 1 0.3 1 - X Review the following exhibits for Coffeehelp: (Click the icon to view the functional cost breakdown.) (Click the icon to view the customer feature ratings.) (Click the icon to view the quality function deployment (correlation) matrix.) Requirements (a) Prepare an exhibit showing percentage contributions of each component to customer requirements. (b) Prepare a value index exhibit. Which components are candidates for cost reduction? Requirement (a) Prepare an exhibit showing percentage contributions of each function group to categories of customer requirements. Begin by entering in the relative feature ranking for each category, then compute the percentage contributions of each function group. (Leave unused cells blank. Round percentages to the nearest tenth percent, X.X%.) Coffee Body/water Heating Display Relative feature Brew basket Carafe warmer well element panel ranking Tastes/smells like espresso % % % % % % % Easy to clean % % % % % % % Looks nice % % % % % % % Has 6+ cup capacity % % % % % % % Starts automatically on time % % % % % % % Has multiple grinder settings % % % % % % % Keeps the coffee warm % % % % % % % Automatic shutoff % % % % % % % Converted component ranking % % % % % % %