Gap 5 arise as consumers consider that what they experience as service is far from what they expected previously, based on the Holes approach to the service architecture as described above. Say each of the four other holes an example. Problem 4

Identify potential weak points or pressure points in a McDonald's dining service using:

I blueprinting of the service

(ii) fact principle moment

Problem 5

Bungee jumping was one of the most extreme events for thriller seekers ever. There is however, recently a rope swing option. Although it is important for you to leap off a platform in different ways, you are rebounded in one direction and rebound in one. While all extreme events are at risk of injuries, there are also steps to ensure the safety of participants. However with the intense nature of this journey, you can never be too confident that it would be a smooth and secure ride.

Just few months ago, our country was devastated when on Sept 27 2020, Kuala Kubu Baru learnt about a rope swing condition that made a woman a breakaway explorer. When the rope slammed, Siti Haliah Abd Rahim, 33, suffered a spinal divide and crashed into a rock and sunk into a river at its most popular tourist destination. Learn about the instruments, tactics, processes and strategies that are used in intense practises (rope swing). What is more, how do you use poka-yoke in seam swing to make it safe for everyone?