garments’ quality, negotiable price, etc. Whenever the temporary clerk sought the help of a senior in selling garments to the customer, the latter would take over and claim the commission on sales herself. The temporary clerks were often assigned to insignificant tasks like arranging displays, rearranging garments, bringing garments from stores, etc. and were prevented from striking it with rich customers. At every stage, the temporary ones are taken for a ride by the senior clerks. 

Questions: 

(a) How do you explain the behaviour of permanent clerks in the winter garments section? 

(b) Does the management derive any benefits from the increased cohesiveness of permanent clerks? 

(c) Is it realistic to find employees doing average or below average work and still consider themselves as top notch sales-persons as in the above case?

(d) What would you do if you were assistant sakes manager in this case? With reference to the problem of performance, commission and training/ 

(e) Who according to you needs training? Design a training program for the permanent clerk and temporary clerks highlighting the area of development?

Answer rating: 100% (QA)

Answer and step by step explanation a The behaviour of permanent clerks in the winter garments section can be explained by their desire to maximize th... View the full answer