Gavin is the disaster recovery team leader for his organization, which is currently in the response phase of an incident that has severe customer impact. Gavin just received a phone call from a reporter asking for details on the root cause and an estimated recovery time. Gavin has this information at his fingertips. What should he do? Explain

Answer rating: 100% (QA)

Confirm Authorization Before providing any information to the reporter Gavin should confirm whether he is authorized to speak to the media If not he s... View the full answer