1. General Concepts:
   • Design a continuous improvement plan to be applied by (Pepsico) organization
   • Base your plan on the findings of LO1 and build your design on TQM general principles.
2. Applying the concepts to the (Pepsico) organization using models and theories (actual cases or proposed scenarios):
   • Design a continuous improvement plan based on Kaizen, LSS, JIT or any other approved TQM model.
   • Give a reasoning or justification of the method used by shedding the light on its strength points that allow the achievement of higher levels of efficiency and effectiveness.

o Your justification may come by showing enhanced numbers in different operation activities like:

• Delivery times.
• Increased customers.
• Increased market share and sales. Better supply chain management.
• Enhanced inventory management.

*Customer satisfaction surveys.