Get Satisfaction (profiled in the chapter-opening On the Job) knows that much of the vital communication between a company and its customers is about routine matters, from product operation hints and technical support to refunds and order glitches. These messages fall into two groups: routine requests, in which you ask for information or action from another party, and a variety of routine and positive messages.

This is PAIR assignment. ONE student has to play part as hotel guest & ONE as a hotel manager. Write an email that addresses you complains regarding New Marina Hotel services. Response to that complains.

An effective memo should consist this element: Pay attention to the tone. Provides information, and suggestion.