Gina is a General Manager for a large chain$-$branded hotel located near a major U$.$S$.$ airport. John is the Marketing Manager for the hotel. John is proposing a strategy to use social media to address dissatisfied customers' complaints about the property. Gina argues that social media cannot be used to remedy customer dissatisfaction.

Both John and Gina are incorrect.

It cannot be determined who is correct.

Gina is correct.

John is correct.