Give an example of how a design thinking technique could help a university understand online MBA students.

Why did you choose the technique? Explain how this technique will help you understand what your customer wants.

How could you use that technique to gather insights about the needs of a group of current or potential students? Include specifics on how your customer, business structure, and industry affect the use and implementation of the technique.

Explain how one specific design thinking technique $($e$.$g$.,$ storyboarding, journey mapping, prototyping, or another technique in the required readings or resources$)$ could be used to discover the $$job to be done$$ for an online MBA student.