Give an example of how a retailer would resolve a customer complaint through procedural fairness. Does the
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Give an example of how a retailer would resolve a customer complaint through procedural fairness. Does the resolution depend on the channel or store format? Explain your reasoning.
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Organizational Behaviour Concepts Controversies Applications
ISBN: 978-0132310314
6th Canadian Edition
Authors: Nancy Langton, Stephen P. Robbins, Timothy A. Judge, Katherine Breward
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