Give as much information as possible Question 2 (1 point) When granting a claim when the customer is at fault: try to discourage future mistakes without insulting the custe pretend the customer did not make a mistake be very clear about what the customer did wrong. They must threaten to sue if they keep complaining Question 3 (1 point) Name three common types of routine requests: i e Question 3 (1 point) Name three common types of routine requests: asking for information, making a claim, requesting an adjustment giving information, asking for directions, complaining about service email, letter, website Can I do something? What should I do? How can I help? Question 4 (1 point) What approach do you use when writing a routine response and positive message? F10 F5 F6 F7 Question 3 (1 point) Name three common types of routine requests: asking for information, making a claim, requesting an adjustment O giving information, asking for directions, complaining about servic email, letter, website Can I do something? What should I do? How can I help? Question 4 (1 point) What approach do you use when writing a routine response and positive et e 9 512 F10 oc