Given that "There are five basic levers that can be used to deal with uncertainty in a supply chain $--$ capacity, inventory, time, information, and price." $($p$.31),$ if Ron Popiel is convinced that his next product, the Thing$-$O$-$Matic, will be a big hit, and prior to his first infomercial airing, he contracted with the three largest outsource call centers in Bangalore India to manage the surge of demand once his infomercial plays on the air.$$ Ron tells his brother, Don, that "Operators will be standing by as I extoll the virtues of this device that can help a person get dressed in the morning."$$ His forecasts for demand are all over the place. This decision means Ron is pulling which lever?

Group of answer choices

excess capacity lever

flexible capacity lever.

information lever.

patient customer lever