1. Given the check sheet above, make a Pareto Chart
2. What, if anything, would you do about the number of calls in the other

category?

A local bank is keeping track of the different reasons people phone the bank. Those answering the phones place a mark on their check sheet in the rows most representative of the customers' questions. The check sheet for one time period is: Credit Card Payment Questions 467 Transfer Call to Another Department 155 Balance Questions 427 Payment Receipt Questions 57 Finance Charge Questions 289 Other 341