Giving Quality Service Management involves customer satisfaction. Here are 5 questions, answer as best as you can and be ready with the discussion about 'customer satisfaction' next meeting. 5pts each 1. What is the difference between customer satisfaction and total customer satisfaction? 2. How would you know that a customer is satisfied? List down reactions. 3. Make a list of strategies or ideas on which tourism and hospitality business can adopt to achieve total customer satisfaction. 4. Which is more important in business, attract new customers or maintain loyal customers? Explain why? 5. Give an example of scenario which shows customer loyalty on a tourism and hospitality business