Go through the following case study and answer the question below. (20 marks)

Rakesh is a Manager at UBS, a glass manufacturing company in Delhi. After completing his graduation from IIT-BHU, he joined the company as a trainee. Rakesh is known in his team as a friendly and approachable manager. He encourages his colleagues to share their ideas openly in meetings and supports them during difficult situations.

Rakesh implemented the process of Weekly one on one meetings with all his teammates to get a better understanding of the challenges faced by them. After patiently hearing and learning about these challenges, he sits with his employees to come up with solutions, increasing the overall effectiveness of the team. Rakesh also organises frequent outings to help his team members bond with each other.

However, in one of the meetings with the upper management, Rakesh got into an argument with a colleague which was reported as a move to take credit for a task which was completed by the two teams together.

Q1. Examine Rakeshs personality using the OCEAN Framework. Stick to the limited information available from the caselet. Justify. (Mention if he scored high or low in each trait). (10 marks)

Q2. In Rakeshs Johari window, which area would have the maximum area? Justify your answer. (5 marks)

Q3. Taking the case of Rakeshs argument with a colleague, which type of conflict does it represent? (5 marks)