Goal setting A. An instructor presents information using terminology that the trainees can easily understand. Meaningfulness of presentation B. "Today we're going to talk about customer service. Good customer service has seven steps, so let's take each one in turn." D Modeling H Individual differences C. "By the end of this training session, you will be able to create a workflow diagram." D. An instructor shows trainees how to operate a cement mixer before letting them practice on a cement-mixing simulator. Active practice and repetition Whole-versus-part learning Distributed learning E. An instructor uses an online learning system that instantly marks student answers as right or wrong and provides an explanation for each question. F. An instructor gives students daily homework assignments and weekly tests instead of having one large test at the end of the course. G. An instructor requires students to do the same task over and over again until they can do it perfectly. H. "Today's lesson will cover work safety. You can learn about our work safety standards in three ways: by watching as I demonstrate safe practices, by listening to my lectures on your MP3 player, or by reading the lecture notes. All three formats cover the same material. Pick the format that matches your learning style." Feedback and reinforcement