Goals

not specific

not measurable

not result-oriented

not time-bound

To be the best restaurant in Atlanta by the beginning of the tourist season

To acquire a car by October 31

Jenny owns Malatovs, a bakery specializing in delicious chocolate desserts. Cakes, cupcakes, cookiesas long as its chocolate, you can get it at Malatovs. As their ads say, Its Explosive!

Last year, Jenny hired five new employees. Now shes realizing that she needs to set up some form of performance appraisal system for them. Fortunately, Jenny just finished taking a management class at Macalester College, and she has some ideas about what to do.

Jenny is planning on meeting with each employee at least once every year and discussing training programs that can help improve the employees personal skills. The goal is to move the employee along his or her career path and build the bakerys competitive advantage.

2. What kind of performance review process is Jenny planning to use with her employees?

A. Developmental review

B. Performance rating scale

C. 360-degree feedback

D. Management by objectives

3. As Jenny uses this process, which of the following elements may be a problem for her? Check all that apply.

A. If Jenny doesnt have a good understanding of both the companys strategy and the abilities of employees, she will have a difficult time implementing this system.

B. There are few training programs available that can help employees to achieve personal skill development.

C. Very few employees are interested in following a specific career path.

D. Advice about personal career growth must also help the bakery to reach its strategic goals.

4. Which of the following actions will help Jenny make her performance system the best it can be? Check all that apply.

A. Provide feedback about skills and performance during developmental review meetings.

B. Link employee training to accomplishing organizational strategies.

C. Match growth opportunities to individual interests.

D. Separate individual skill development from company development.