Grades

$(1)$

Discussions

Instant Access

Question $33$

$1$ pts

Complete

Hertz is a car rental company. It uses customer ratings of service and car quality to evaluate the performance at each of its facilities. Base on customers' compliments and complaints, the company reinforces or corrects practices at particular facilities. Which of the following control mechanisms best describes this situation?

$$ Feedforward control.

Concurrent control.

Feedforward contred and concurrent control.

Feedback control.

Question $34$

$1$ pts

When Bio$-$Tech Company sets goals for sales and profit for next year, the company compares its future goals with its targets in the past and also with the industry averages. Which of the following standards does the company use?

Industry standards and engineering standards.

$q,$ Comparative standards and historical standards.