Grades

$(1.$

Measure performance.

Discussions

Establish standards

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Question $32$

$1$ pts

History

Kaltura $-$ My

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Fast$-$changing business environments require more frequent dialogue between managers and employees and traditional annual performance evaluations cannot give employees timely feedback. A software company initiated a new performance feedback system. Employees provide monthly performance reports to their managers for feedback. An employee has a quarterly meeting with a manager to discuss performance and get feedback. The company makes coaching and developing a continuous, collaborative process between managers and employees. Which of the following control mechanisms does the company use?

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Process control.

Feedback control.

Concurrent control.

Feedforward control.

Question $33$

$1$ pts

Hertz is a car rental company. It uses customer ratings of service and car quality to evaluate the performance at each of its facilities. Base on customers' compliments and complaints, the company reinforces or corrects practices at particular facilities. Which of the following control mechanisms best describes this situation?