Question: Graig, a sales manager, has been asked to explain the under - performance of his team in the previous financial year. Instead of understanding and

Graig, a sales manager, has been asked to explain the under

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performance of his team in the previous financial year. Instead of understanding and working on resolving the team's issues, Craig comes up with a number of defensive statements and denies wrongdoing from his tean's part. This is known as

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the problem.

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reinforcing

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stonewalling

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debasing

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ingratiating

Graig, a sales manager, has been asked to explain the under-performance

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