Great Lakes Hospital implemented an electronic health record, after years of using a paper-based system. Most of
Question:
Great Lakes Hospital implemented an electronic health record, after years of using a paper-based system. Most of the patient care process is completed electronically, but some elements are completed in a hybrid format (paper that is later scanned into an electronic format). Managers must consider productivity standards based on previous processes from the paper-based environment, a current hybrid environment, and a future environment with a fully implemented EMR.
Productivity and establishing benchmarks play a significant role in performance evaluations at Great Lakes. As an HIM manager, you are responsible for mid-year and annual performance appraisals and using best practices to establish benchmarks. Benchmarks are set by comparing similar hospitals and following standards set by The Joint Commission. The HIM department also uses these guidelines to establish productivity and best practices for health information functions.
You are asked to develop a performance appraisal template for mid-year and annual performance evaluations. The template will outline productivity standards, benchmarking standards, and performance criteria for which HIM department employees will be evaluated.
- Productivity Standards
- Review AHIMA’s Management Practices for the Release of Information (https://search.proquest.com/docview/212608050/fulltextPDF/42453231DE94466EPQ/1?accountid=40836)
- Outline productivity standards for the new Release of Information Associate or Scanning Associate, based on key functions and job responsibilities.
- Include standards for low, medium, and high performers.
- Benchmarking Standards
- Develop a benchmark for the Release of Information position.
- Provide instructions for how the benchmark is achieved and key indicators (i.e., 98% achievement).
- Outline best practices used that make it possible to achieve the outcome desired.
- Describe how implementing the best practice in the HIM department will help to achieve the goal or productivity standard.
- Performance Evaluation Criteria
- Develop the criteria for the performance appraisal that you would utilize for the new position.
- The criteria will be used to evaluate the employee for the annual performance evaluation.
Auditing A Practical Approach with Data Analytics
ISBN: 978-1119401742
1st edition
Authors: Raymond N. Johnson, Laura Davis Wiley, Robyn Moroney, Fiona Campbell, Jane Hamilton