Question: Greate an SQL query to determine the average first reply time and average first resolution time by month for the past 1 2 months. Create

Greate an SQL query to determine the average first reply time and average first resolution time by month for the past 12 months.
Create an SQL query that provides average satisfaction score (as calculated by Zendesk) and total tickets solved by agent by month for the last 6 months.
Greate an SQL query to determine the average first reply time

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