Question: gu 2 eb 1 2 r . 0 6 . 0 2 9 Joaquin will use the three - step writing plan for his claim

gu2eb12r.06.029
Joaquin will use the three-step writing plan for his claim message. In the body of the message, Joaquin will
a. identify enclosed copies of all pertinent documents
b. use emotional language to show how upset he is about the situation
c. assume the company purposely tries to cheat its customers
d. assume the company understands his request without explanation
gu2eb12r.06.029 Joaquin will use the three-step writing plan for his claim

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