Guest Expectations + = Guest Satisfaction O ambiance anticipated value perceived value associate friendliness Any episode in which the guest forms an impression or mental note of your service or product may be termed? O a moment of truth an instant of perception a psychological footprint none of the above is correct Everything about the quality of guest service is determined by? O the owner e the general manager the brand the guest When you receive your monthly guest service scores for your venue and you've earned 92% Excellent Scores for the prior month you should do which of the following? call a staff meeting and celebrate nothing but re-evaluate and learn how you could have moved the other 8% to rate you higher nothing at all; guest service between 70% and 99% is about the same contact your owner and ask for an immediate raise in salary Guest Expectations + = Guest Satisfaction O ambiance anticipated value perceived value associate friendliness Any episode in which the guest forms an impression or mental note of your service or product may be termed? O a moment of truth an instant of perception a psychological footprint none of the above is correct Everything about the quality of guest service is determined by? O the owner e the general manager the brand the guest When you receive your monthly guest service scores for your venue and you've earned 92% Excellent Scores for the prior month you should do which of the following? call a staff meeting and celebrate nothing but re-evaluate and learn how you could have moved the other 8% to rate you higher nothing at all; guest service between 70% and 99% is about the same contact your owner and ask for an immediate raise in salary