Guideline to do this assignment:

Key elements of an effective problem statement include:

• Gap: Identify the Gap (pain) that exists today.
• Timeframe, location and trend: Describe when and where the problem was first observed and what kind of trend it is following. (Problem statement should include KPIs and other qualitative data)
• Impact: Quantify the gap (cost, delivery, quality, environmental, personal, etc.)
• Importance: To the organization, the individual, etc. to better understand the urgency.
• It is a statement not a story or an essay

Think about the following:

Question 1:Whatis the problem that needs to be solved?

Question 2:Whyis it a problem? (highlight the pain)

Question 3:Whereis the problem observed? (location, products)

Question 4:Whois impacted? (customers, businesses, departments)

Question 5:Whenwas the problem first observed?

Question 6:Howis the problem observed? (symptoms)

Question 7:Howoften is the problem observed? (error rate, magnitude, trend)