HA-345: CASE STUDIES - EXAMPLE OF EXCELLENT PAPER, & SPECIFICATIONS, & GRADING RUBRIC

Textbook Case Studies - Three (3) For this Course

1. Grand Adventure Park - Text p. 236 - Complete this Case

2. Prairie View Country Club - Text p. 243

3. Shandong House - Text p. 249

General Information

There are case studies in your textbook, Human Resource Management in a Hospitality Environment (Jerald Chesser - 2016/17). Generally, they are very short cases. At the end of each case, There are several questions at the end of each case to be answered.

You are assigned three (3) cases. Each is worth 80 points (8% of your total course grade). This is significant as the three cases add up to 240 points or 24% of your course grade. Thus, your Professor expects THOROUGHNESS. Below are the general specifications to be followed.

What is Meant by "Thoroughness?"

1. Written papers will be sufficient in length (double-spaced and 4 to 5 pages) to answer the questions - no weak, flippant, or superficial discussions will earn full credit.

2. You will write in a professional style - APA (American Psychological Association) is the "Style Manual" used in business. You have an example of an excellent paper using this style. Your papers MUST exactly follow this paper's headers, where they are placed in the paper, bold or Italics, etc. Exactness includes the cover page layout and all page numbers are in the upper right corner of each page.

3. In summary, you are graded on both content and writing format.

Example of an "Excellent Paper" Case Study

0.1.4.4.2 - Case Study: Example of Excellent Paper

YOUR MINI-CASES MUSTEXACTLYFOLLOW THE FORMATTING OF THE EXAMPLE -Note Exactness-Paragraphs indented, sub-headers (some italics and some not), etc. This "Excellent Paper" is formatted in correct, APA style.

NOTE: Example of Excellent Paper contains APA Level headers - Only through 3 Levels of a possible 5 levels (see header "level" instructions below to learn more).

Case Study Specifications

General

1. See example of Excellent paper. Use formatting as indicated.
2. 12 point in Times New Roman
3. Double-Spaced - (APA uses double-spaces before and after headers and subheaders)
4. Page numbers are in the upper right corner per APA formatting.
5. Note that headers and sub-headers are in "Title" case - Initial letter of each word above three letters is capitalized. Header & Sub-Headers are Bold.

Outline of the Case Study

Cover Page

Follow the Example paper exactly. Placement of names, dates, etc. must be exact.

Introduction

Introduction: Case #___, The Orient Hotel (Use correct Title of Case Study) - Note that it is a "First Level" APA header and centered.

1. Brief synopsis and overview of what the case study is about.
2. Make sure that someone who has not read the case has enough information to understand your discussion that follows in the body - Thoroughness.

Key Questions

1. Number each and write out the question asked at the end of each case. Note that they are "Second Level" headers and flush left.
2. Thoughtfully and thoroughly answer each question.

Summary

1. What did I learn from this case? This is a "Second Level Header" and a separate paragraph as is the question below.
2. How might I use what I learned and the information gleaned in my future professional career?

References

1. Minimum of one reference source to be used - your textbook for this course where you got your case information. Make sure that you put this in the correct APA format.
2. Other external sources used? Cite them APA style - Alphabetic by author's last name.

Miscellaneous Notes on Specifications

1. If you have a "Reference" citation at the end of your paper, there MUST be a corresponding internal citation within the Body of the case paper.

2. The example excellent paper contains some "Third Level" headers that are in Italics.

3. Make sure that you indent each new paragraph 5 space.

4. ALL headers and sub-headers are in the same font size - 12 points

APA - Levels of Headings

In the Case "Example" paper, you will see three (3) levels of possible five (5) levels being used and whether set flush left, bold, italics, in "title case," etc.

NOTE: APA (American Psychological Association) is the "Style Manual" for all business research papers.

Link to an APA Information SiteLinks to an external site.

There are 5 heading levels in APA. Regardless of the number of levels, always use the headings in order, beginning with level 1. The format of each level is illustrated below (Be aware of bolding, italics, and placement of the headers):

Case Study Rubric and Grading Matrix