Hambanathi Logistic Services Pty Ltd $($commonly known as Hambanathi$)$ is a transport and logistics company based in Mandeni, north of KwaZulu$-$Natal. The company was established about $20$ years ago as a small family business ran by two cousins. But, over the years, the company has grown to be a well$-$established company currently employing about $200$ employees from diverse background. In the recent past, the two Managing Directors and founders of the company; Mr Mike Nkosi and Mr Sizwe Mabona worked very hard to create a performance culture in the company. The company$$s mission, vision, values and goals were clearly defined and aligned with teams$$ and individuals$$ action plans. The company values its employees and encourages them to perform optimally to reach the set goals. All employees are kept motivated, engaged and committed to achieving these goals. They are encouraged to take initiative, excel in what they do$,$ come up with creative and innovative ways of doing their jobs and they get rewarded for performing beyond the normal call of duty. The organisational culture $$Above & Beyond$$ is well understood by everyone, and they all identify with this slogan which loosely translates to $$excelling in everything we do$.$ This culture is demonstrated through their best customer service, warmth and friendliness in handling all customer issues. Various units collaborate and cooperate to ensure that customers$$ issues are resolved swiftly. In essence, there is a great deal of synergy among all teams, everyone playing their part. The two managing directors have been in the forefront of encouraging and practising this culture. They believe that happy customers become ambassadors of an organisation. The managing directors have ensured that this culture is inculcated to all new appointees. During the selections, culture fitness of all candidates is assessed to ensure that the best culture$-$fit candidate is employed. During the first two days of joining the company, new appointees get introduced to the com