Question: Handling a Special Request - The caller wants a discount because she insists that she is the best customer your company has ever had. What

Handling a Special Request - The caller wants a discount because she insists that she is the best customer your company has ever had. What do you do?
a. Agree to the discount to save the team leader some time
b. Negotiate with the customer
c. Look into the customer's purchase history
d. Follow your compgny's discount policy
Handling a Special Request - The caller wants a discount because

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