Question: HARD AND SOFT PROBLEMS Consider a situation where your organisation or department faced (and or underwent) significant change. In your view, was the impetus for

HARD AND SOFT PROBLEMS

Consider a situation where your organisation or department faced (and or underwent) significant change. In your view, was the impetus for the change a hard (difficult) problem, a soft (messy) problem, or a problem somewhere in between the two?

Describe the situation and argue for your point of view. Your description and argument should be titled Reflections on Hard and Soft Problems, should be critically constructive in tone, and should take the form of an article that would be publishable in an official organisational or departmental blog, magazine or newsletter. (15)

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The personal characteristics of the sender

The quality of the argumentation

The status rule: We tend to have more confidence in information presented by someone who has a relatively high status and rank in society than by someone who hasnt.