Call centers have begun using Cogito software. At insurer MetLifes call centers, a coffee cup appears on

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Call centers have begun using Cogito software. At insurer MetLife’s call centers, a coffee cup appears on agents’ screens when their voice tone turns less than positive. But, it also helps call agents monitor the emotion shown in callers’ voices. MetLife’s Emily Baker says, “If a call becomes not so positive, it lets the associate to know to offer a little bit of hope” to customers. In this scenario, the software monitoring the emotion shown in callers’ voices is an example of _____

	A.	verbosity
	B.	jargon
	C.	metalanguage
	D.	paralanguage

The team leader of the sales division of Expert Company Inc. has been challenged to increase the previous quarter's revenue by10%this quarter. The manager believes that this is achievable. This is an example of A

Short Term Objective

Action Plans

Strategic Implementation

Strategic Priorities