Harmony Community Centre's performance management processes

Case study - part 1

You are the manager of Harmony Community Centre. Recently, Sandra has joined the team as leader of the community garden project. Sandra reports directly to you. She manages one full-time employee, Frank, as well as a small team of volunteers.

Sandra is unfamiliar with Harmony Community Centre's performance management processes, and has asked you to explain them to her, including her responsibilities as a manager.

• a)Summarise Harmony Community Centre's performance management process, highlighting Sandra's responsibilities as a manager. In your response, provide information on the documentation and records Sandra needs to complete, and how these need to be stored.