HARVARD BUSINESS OPERATIONS MANAGEMENT SIMULATION: QUALITY ANALYTICS PUBLISHING PREPARE ? CHALLENGES: 3 COMPANY: A B D 4 What is Filled Donuts's Determine whether each process is capable of producing to specifications process capability Filled Donuts Spec Limits index? Bob's Bakery carries a wide variety of pastries, including his famous filled donuts. Each donut is injected with a Lower Upper flavored jelly or cream. The customers complain if they feel that there isn't a sufficient amount of filling in their 0.32 0.38 donuts. Overfilled donuts are messy and waste costly filling. Control Limits Is this process Lower Upper capable? 0.315 0.365 YES 5.5 LSL USL 5 NO LCL UCL 4.5- 4 3.5 Frequency 3 2.5 2 1.5 - 1 0.5 0.291 0.414 Donut Weight (oz)