Question: hat do business processes define? BPM ( Business Process Management ) is . . . One of the most important BPM success factors is .

hat do business processes define?
BPM (Business Process Management) is...
One of the most important BPM success factors is...
In process modeling it is beneficial if work-shop participants...
What is the job of the process owner?
1
A The companys strategy
B The efficiency of process execution
C
X
The end-to-end series of events for interacting with customers
D Only the in-house services
2
A A strategic technique
B An approach for performance improvement
C
X
A management discipline
D A tool for automating business processes
3
A Selection of the right methods and tools
B
X
Clear responsibility for organizational hand-offs in the busine

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