Question: Have you ever worked with a difficult person? If so, how did you communicate with this person? Was your communication effective or ineffective? Based on

  1. Have you ever worked with a difficult person? If so, how did you communicate with this person? Was your communication effective or ineffective? Based on what you have learned in this chapter, how would you change your communication in this situation?
  2. Discuss the qualities of an excellent presentation. In your view, what factors make a presentation memorable?

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