Question: he balanced scorecard includes both leading and lagging indicators. Which of the following correctly places each indicator on the spectrum of most leading to most

he balanced scorecard includes both leading and lagging indicators. Which of the following correctly places each indicator on the spectrum of most leading to most lagging?

Multiple Choice

Financial/stewardship Customer/stakeholder Internal business processes Organizational capacity

Financial/stewardship Organizational capacity Internal business processes Customer/stakeholder

Customer/stakeholder Organizational capacity Internal business processes Financial/stewardship

Organizational capacity Internal business processes Customer/stakeholder Financial/stewardship

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