Question: He defined quality as a customer determination which is based on the customer's actual experience with the product or serve, measured against his or her

He defined quality as "a customer determination which is based on the customer's actual experience with the product or serve, measured against his or her requirements

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stated or unstated, conscious or merely sensed

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technically operational or entirely subjective

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always representing a moving target in a competitive market.

1 .

.

Schwhart

2 .

.

Juran

3 .

.

Deming

4 .

.

Feigenbaum

He defined quality as "a customer determination which is based on

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