Heading 1 1 Normal 1 No Spaci... Heading 2 Title Subtitle Font Paragraph Styles the quality of health care? Do we give patients a questionnaire when they leave, asking whether they were happy here? That doesn't seem to get at the question since we could make a patient happy, but really give them lousy health care." Several other questions came up concerning the hospital's efforts to keep costs down. Some people were concerned that an emphasis on costs would be detrimental to quality. They argued that when a person's life is at stake, costs should not be of concern. After the meet. g, Janice began think g about these questions. She remembered reading recently that total quality management (TQM) is being used by some companies to improve their quality. She thought that had a nice ring to it-if only the idea could be used in a hospital. Answer all the following questions: 1. Discuss some ways that a hospital might measure quality. (5 Marks) 2. Are there any ideas or techniques from TQM that could be used by Janice to help Memorial focus on providing quality health care