Heading into the 21st-century technology trends in cloud, big data, mobile and social collaboration are converging to change the ways in which we consume information technology resources, share knowledge and experiences, and access products and services. At the same time, these trends are also underpinning and influencing developments in cyber security, digital service delivery, robotics, augmented and virtual reality, and artificial intelligence. A new normal is emerging.

The following extract is from the ACCA article dated May 2013.

Based on the above extract, discussed the opportunities and the challenges of consuming technology. Your discussion should relate to the current situation of endemic COVID-19 with good examples.