HEC Case Study:

1. Answer the following questions after reading the case:

   1. Identify three types of pressure that resulted from making changes taking place in the education sector and explain how they affected HEC Montreal.

   2. Based on your reading of the case materials, list ways diversity manifested itself at HEC Montreal (e.g., academic programs, student body, services, etc...)

   3. Based on information provided in the case, name three key benefits that HEC Montreal could hope to achieve with the implementation of CRM.