Hello, Can you please help me formulate answers for below case study for my module - Customer Relationship Management? Appreciate if you can also share references at the end which would be helpful for me to refer.

Case Study: Walgreens

Visit Walgreens' official website and review the company's strategy and the existing apps. Afterwards, please respond to the following questions.

Analyse the focus of the company's CRM strategy and evaluate how the company allocates its resources.

Critically evaluate how automation can help the company in developing its customer portfolio and managing it successfully.

Provide an analytical insight on automation in the company and discuss the impact of this automation on the customers' experienced value.

Discuss the possible limitations to service automation and support your answer with examples specific to the company.

Kind regards

Ratheesh