Question: Hello, Could someone Please help me with this question in particular? I reviewed a similar question like this; just been at hit for two hours,

Hello, Could someone Please help me with this question in particular? I reviewed a similar question like this; just been at hit for two hours, not sure whats I've done. Thank you!

Bill & Becky Travel, Inc. is a full-service travel agency. Data in the table below shows results for the question "Would you recommend us to a friend?" from 50 customers who were sampled during one week.

Customer Number NPS Rating Customer Number NPS Rating Customer Number NPS Rating Customer Number NPS Rating Customer Number NPS Rating
1 9 11 9 21 6 31 2 41 9
2 8 12 10 22 1 32 10 42 3
3 8 13 10 23 10 33 2 43 8
4 9 14 10 24 5 34 10 44 10
5 8 15 8 25 8 35 9 45 7
6 7 16 8 26 10 36 3 46 10
7 6 17 6 27 9 37 5 47 10
8 5 18 9 28 10 38 9 48 9
9 9 19 10 29 10 39 3 49 5
10 10 20 10 30 10 40 9 50 7

Count the number of responses at each level (1 through 10). If your answer is zero, enter "0". Round your answers to the nearest whole number.

Rating Number
1
2
3
4
5
6
7
8
9
10

Determine the number of and percentage of customers at the promoter, passive, and detractor levels. Round the answers in the first column to the nearest whole number and round the answers in the second column to one decimal place.

Number Percentage
Detractors: %
Passives: %
Promoters: %

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer
Step: 1 Unlock blur-text-image
Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock
Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!