Hello everyone,

$1.$ I would approach the conversation by being accommodating to both employees. It is not enough to state my position to say who's wrong or right but to allow them to see each other points from a whole different perspective. Begin by actively listening to the employee's concerns. Instead of immediately jumping into problem$-$solving mode, validate their feelings and acknowledge their perspective. This validation can help defuse their emotional tension. The goal is to create a supportive and open environment where employees feel heard, valued, and empowered to address their concerns constructively.

$2.$ EQ refers to the ability to recognize, understand, manage, and effectively act on your emotions and the emotions of others. It involves a set of skills and traits that are crucial for personal and social success. The first step is understanding your own emotions and what you need to handle different situations. Doing so requires radical emotional awareness and confronting parts of yourself you might not like. Understanding and sharing others feelings, which helps in building strong, supportive work relationships. But these skills come more naturally to some than others. I agree with Burke, EQ is very important in work environment. Your emotional intelligence will help you intuit how to react to a situation. EQ is about managing impulses and may react impulsively in emotional situations. Example of EQ$,$ my coworker lost her child. Having the ability to be emotional available to that coworker let that worker knows that her workplace$/$colleague$/$ employer actually care not just about her getting her work done but about her as a person as well.