Hello everyone, so for me when I started researching, I looked for reputable sources that publish an annual Customer Service Hall of Fame list. I found that 27/4 Wall St., in partnership with Zogby Analytics, conducts a national survey of more than1,500 U.S adults to evaluate customer service quality across major companies. I reviewed their methodology, the companies that ranked highest and lowest, and compared those findings with additional customer service ranking from Forbes and other recent consumer research. This helped me understand both the data collection process and the characteristics of companies known for exceptional customer service. Methodology Analysis The methodology used by Zogby Analytics relies on a large-scale consumer perception survey. Respondents rate companies with the highest share of "excellent" ratings make the Hall of Fame, while those with the highest negative ratings fall into the Hall of Shame. Strengths of the methodology: A large sample (over 1,500 adults) makes the results statistically significant. The survey covers over 150 well- known companies across multiple industries. Simple rating categories make it easy for respondents to participate. Limitations: The ratings are based on subjective perception that may be influenced by brand reputation, not specific service interactions. The survey does not gather detailed information about what aspects of service (speed, politeness, accuracy, resolution) drove the ratings. Respond