Question: Hello Everyone! While working as a floor lead in a retail clothing store, I once made a poor decision during a seasonal promotion. We were
Hello Everyone! While working as a floor lead in a retail clothing store, I once made a poor decision during a seasonal promotion. We were launching a weekend sale, and I was responsible for organizing the floor plan and assigning tasks to the team. Instead of holding a short team meeting to explain the plan and answer questions, I quickly sent out task assignments via text, assuming everyone would figure things out on the fly. My decision-making style in that moment was rushed and top-down, focused more on efficiency than communication. As the weekend began, it became clear that team members were confused about their roles and expectations. Some employees placed merchandise in the wrong locations, signage was inconsistent, and customer flow was disrupted. Tension rose among the staff, and customers became frustrated with the lack of organization. The sale didn't go as well as expected, and the store manager had to step in to help manage the chaos. It was a tough but eye-opening experience. From that situation, I learned the value of clear communication and collaborative planning. Even under pressure, taking a few extra minutes to gather the team and ensure everyone is aligned can make a huge difference. Since then, I've shifted to a more inclusive leadership style that involves the team early in planning, encourages feedback, and emphasizes larity. This approach has led to better performance and a more cohesive team dynamic during busy times. What kind of plan would you
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