Hello,

For this writing assignment, could you please provide a bad news letter in business letter format. Please make sure to properly format the work.

Follow the instructions for Activity 7.9 on page 213 of the text about writing a letter to a disappointed customer who has a somewhat unreasonable request. Use the steps outlined in the text for writing negative messages using the indirect strategy to deny the customer's claim using logic and avoiding additional blame on the customer. This letter should be 3-4 short paragraphs and include all four steps of the indirect strategy. Be sure to use techniques to soften the bad news as described in the text. (If you have an e-text, the page numbers may vary. Please look for the assignment by the activity number - in this case, Activity 7.9)

"7.9 Claim Denial: SorrySmokers Must Cough Up Cash (L.O. 1-4)

Recently the Century Park Hotel embarked on a two-year plan to provide enhanced value and improved product quality to its guests. It always strives to exceed guest expectations. As part of this effort, Century Park Hotel has been refurbishing many rooms with updated finishes. The new carpet, paint, upholstery, and draperies, however, absorb the heavy odor of cigarette smoke. To protect the hotel's investment, Century Park enforces a strict nonsmoking policy for its nonsmoking rooms.

Century Park makes sure that guests know about its policy regarding smoking in nonsmoking rooms. It posts a notice in each nonsmoking room, and it gives guests a handout from the manager detailing its policy and the consequences for smoking in nonsmoking rooms. The handout clearly says, "Should a guest opt to disregard our nonsmoking policy, we will process a fee of $150 to the guest's account." For those guests who prefer to smoke, a smoking accommodation can be provided.

On May 10 Wilson M. Weber was a guest in the hotel. He stayed in a room clearly marked "Nonsmoking." After he left, the room cleaners reported that the room smelled of smoke. According to hotel policy, a charge of $150 was processed to Mr. Weber's credit card. Mr. Weber has written to demand that the $150 charge be removed. He doesn't deny that he smoked in the room. He just believes that he should not have to pay."

Thank you