Question: Hello, I need your help regarding the question: Question 1 Select a service from the list below: (i) Restaurant (ii) Hotel (iii) Department Store Describe

Hello, I need your help regarding the question:

Question 1

Select a service from the list below:

  1. (i) Restaurant

  2. (ii) Hotel

  3. (iii) Department Store

Describe how the dimensions of quality influence its acceptance by a customer. Your answer should contain FIVE relevant dimensions of service quality.

Rubrics and Marking:

Totally 20 marks, and 4 marks for describing each dimension. Marks will be given by considering the relevance and validity of the answer.

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