Hello im having this assignment can you please help me

Two weeks ago, Samantha, went to her local bank, Extortionate PLC, inquiring about a loan which she needed for her new business start-up.

As Samantha was leaving the bank she tripped and fell down the stairs where the carpet had come away significantly at the sides. To break her fall Samantha put her hands out in front of her. She subsequently broke her wrist and injured her hands further on some exposed nails at the bottom of the stairs.

Extortionate PLC had an exclusion clause limiting any liability against personal injuries and damages to all customers using their facilities clearly displayed in their business hall.

One of Samantha's friends messaged her a few days later to tell her that she was not the only one to have fallen down the stairs and that it had been raised with Extortionate PLC before. She sent Samantha a link to the banks social media accounts where there were lots of clients claiming similar injuries.

Under the doctrine of tort consider whether Extortionate PLC is liable for Samantha's injury.

What are the ethical considerations if any does the Bank owe the public?