Question: Hello, may I get a help on following question? To be successful in quality customer service, records need to be maintained.This is to make past

Hello, may I get a help on following question?

"To be successful in quality customer service, records need to be maintained.This is to make past and future comparisons and identify areas that may cause future issues and problems.In a report, explain the role and purpose of maintaining systems, records, and reporting procedures in ensuring continuous improvement in levels of customer service."

Any response would be appreciated.

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