Hello team,

We have seen a drop in behavioural issues from service users recently $-$ which also means we have had fewer service restrictions. This is good for our clients and the staff, especially for a low$-$barrier shelter.

It is also a good time for us to revise how to prevent, manage and resolve situations that result in escalated issues that may lead to a service restriction for a client who needs shelter services.

httos$/$lyoutu be $/$CGHzVgbBKdM$?$si$=$IBV$3-$yjKEls$1$JqaC watch this $12$min video & answer the following questions.

What are the five filter questions for staff to ask themselves belore issuing$/$recommending a service restriction?

What is the importance of the $"10-$minute rule"? do you think th can be effective with our service users at NEST?

What do you know about the following? share your experience of utilizing any of these approaches at work.

Anti$-$oppressive approach

De$-$escalation

Anti Racist approach