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IDENTIFICATION/TRUE OR FALSE

16. A critical decision in OM which should answer the question: Where should we put the facility? *

17. The YEAR when significant events in OM started. *

The industrialist who first used a moving assembly line. *

18. The organization's purpose and what it contributes to society *

19. The set of decisions that guide a firm toward its goals and achieving its purpose *

20. One of the three basic strategies concerned with providing uniqueness only limited by imagination which can be created with any combination of skills, resources, knowledge, or technology *

21. One of the three basic strategies which depends heavily on efficient utilization of resources, explores up to what extent a firm can cheapen the product while at the same time coming up with a product that must perform as promised *

22. One of the three basic strategies which means flexibility (match changes in marketplace)reliability (deliver on time at the right place)quickness (speed to design, production, and delivery) *

23. This analyzes competitors by looking at the effects of rivals, potential entrants, customers, suppliers, and substitute products *

24. A set of skills, talents, and activities in which a firm is particularly strong that allows it to be better than its competitors *

25. A global operation strategy which uses exports and licenses to sell products and services; with little or no local production *

26. A global operation strategy characterized by decentralized authority, substantial autonomy at each business, adjustment to local tastes, uses existing domestic model globally, franchise, joint ventures, subsidiaries *

27. A global operation strategy characterized by high degree of centralization, headquarters coordinate, cost focus without as much attention to local responsiveness, standard product, economies of scale, or cross-cultural learning *

28. Production processes are being dispersed to take advantage of national differences in labor costs. *

TRUE

FALSE

29. SWOT analysis is a method of determining external strengths and weaknesses and internal opportunities and threats. *

TRUE

FALSE

30. The core activities of a company are good candidates for outsourcing *

TRUE

FALSE

31. If an external provider, regardless of its geographic location, can perform activities more productively than the purchasing firm, allowing the external provider to do the work is adhering to the theory of *

32. Outsourcing is risky. 20% of outsourcing agreements fail. *

TRUE

FALSE

Other:

33. A firm with extensive international business involvement. *