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3. Providing value to a is the primary goal of any organization. a. stakeholder b. product c. competitor d. service 4. In a manufacturing organization, the supply chain is a key value chain whose primary activities include all of the following EXCEPT: a. inbound logistics b. finance and accounting c. marketing and sales . d. customer service 5. The idea of is a form of innovation that constantly and incrementally seeks ways to improve business processes and add value to products and services. a. reengineering b. process redesign c. disruptive change d. continuous improvement